Privacy Policy

Last updated: 18/07/2025

1. Information We Collect

We collect information that you provide directly to us:

• Personal information such as name, email address, and contact details
• Account information including username and encrypted password
• Payment information processed through secure payment processors
• Communication history and customer support interactions
• Gameplay data and lottery number selections

2. How We Use Your Information

• To provide and maintain our lottery gaming services
• To process transactions and manage your account
• To send you important updates about draws and winnings
• To provide customer support and respond to inquiries
• To comply with legal and regulatory requirements
• To improve our services and user experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with:

• Authorized service providers who assist in operating our platform
• Payment processors for transaction processing
• Regulatory authorities when required by law
• Legal advisors in connection with legal proceedings

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Australian Privacy Commissioner

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.